FAQs | NEO Business Wireless

The word faqs is surrounded by colorful squares on a white background.

Frequently Asked Questions

Is there a personal credit check?
No, NEO Business Wireless does not perform hard personal credit checks. We are a B2B & B2C service provider, verifying your identity and business identity only. Sole proprietors can apply with a valid EIN as well.
Is there a contract?
Yes, all plans have a 12-, 24-, or 36-month agreement. You can opt-out within the first 30 days of service, but the monthly rate will be slightly higher than the contract price.
Are you a AT&T broker or a separate company?
As a Mobile Virtual Network Operator (MVNO), we are an independent company that handles activations, agreements, and billing for our clients. However, we use AT&T’s infrastructure to provide wireless, internet, and VoIP phone plans.
Do you work with other providers?
We also partner with all major carriers, so if our plans don't fit your needs, we can help you start services with Verizon, T-Mobile, Spectrum, Cox, or Comcast.
Which credit bureaus do you report to?
We report installment lines to Experian and Transunion for your personal credit and financial tradelines to D&B, Experian, Equifax, and LexisNexis for your business credit. Data typically appears on your personal and business credit reports after 2 to 3 billing cycles.
How long does the process take?
We can have your quote ready within 24 hours and your plan activated or devices shipped within 72 hours.
Can I bring my own device/s?
Yes, you can bring your device, but it must be unlocked if it is with another carrier.
Do you have devices?
Financing starts at 36 months with a $300 down payment, and the device will remain locked until it’s fully paid for.